Fraudulent consumer returns: exploiting retailers' return policies
Lloyd C. Harris
| Year of publication: |
2010
|
|---|---|
| Authors: | Harris, Lloyd C. |
| Published in: |
European journal of marketing : EJM. - Bingley : Emerald Publishing Limited, ISSN 0309-0566, ZDB-ID 189982-X. - Vol. 44.2010, 6, p. 730-747
|
| Subject: | Einzelhandel | Retail trade | Beschwerdemanagement | Complaint management | Verkaufspersonal | Salespeople | Erfolgsfaktor | Success factor | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003989123