Frequent flyer programs : empirically assessing consumers' reasonable expectations
Year of publication: |
2014
|
---|---|
Authors: | Olazábal, Ann Morales ; Marmorstein, Howard ; Sarel, Dan |
Published in: |
American business law journal : the official publication of the American Business Law Association. - Oxford [u.a.] : Wiley-Blackwell, ISSN 0002-7766, ZDB-ID 700004-2. - Vol. 51.2014, 1, p. 175-250
|
Subject: | Konsumentenverhalten | Consumer behaviour | Rabatt | Rebate | USA | United States | Kundenbindungsprogramm | Loyalty program |
-
Sfekas, Andrew, (2013)
-
Allen, Beth Elaine, (1991)
-
Die Wirkungen von Bonusprogrammnetzwerken auf das Cross-Buying-Verhalten
Funk, Thomas, (2005)
- More ...
-
Olazábal, Ann Morales, (2010)
-
Increasing the persuasiveness of a service guarantee: the role of service process evidence
Marmorstein, Howard, (2001)
-
Managing the delayed service encounter: the role of employee action and customer prior experience
Sarel, Dan, (1998)
- More ...