Freshfields Bruckhaus Deringer lawyers learn from time‐traveling secret agents : Online course raises awareness of e‐mail best practice

Purpose – Describes a media‐rich online course that helped to raise awareness of e‐mail best practice at international law firm Freshfields Bruckhaus Deringer. Design/methodology/approach – Draws on information from Freshfields Bruckhaus Deringer and from Fuel, a compliance‐education specialist, which helped to design the course. Findings – Reveals that the course was delivered in five weekly modules, each between five and ten minutes long, to enable the lawyers to fit the training into busy schedules. More than 2,000 staff undertook the training. Practical implications – Highlights the effectiveness of e‐learning in a company with more than 2,400 fee earners across 18 countries. Originality/value – Provides details of a course that was cost‐effective to design and deploy.