From disconfirmation to switching: an empirical investigation of switching intentions after service failure and recovery
| Year of publication: |
2012
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|---|---|
| Authors: | Chih, Wen-Hai ; Wang, Kai-Yu ; Hsu, Li-Chun ; Cheng, I-Shin |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 7226238. - Vol. 32.2012, 8 (1.6.), p. 1305-1322
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