From Performance Measurement to Performance Enhancement: An Information System Case-Study from the Administration of Justice

This article describes a pilot initiative at the magistrates’ courts of East Sussex, which was designed to promote better performance in administration. The project continues, but it is already possible to conclude that a transformation of some significance has been achieved: from ‘information for monitoring purposes’ to ‘information for enhanced performance’. The process that has been set in place promises to achieve what a nationally-driven, more generalized and standardized approach has struggled to deliver for more than a decade.