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Service encounters, experiences and the customer journey : defining the field and a call to expand our lens
Voorhees, Clay M., (2017)
Moving service research forward
Huang, Ming-Hui, (2021)
Externe Faktoren in der Dienstleistungsproduktion : Ansätze zur Lösung von Erfassungs- und Bewertungsproblemen
Frietzsche, Ursula, (2001)
Journal of Service Theory and Practice at age 30 : past, present and future contributions to service research
Donthu, Naveen, (2021)
From service quality to service theory and practice
Ranaweera, Chatura, (2015)
Advances in Service Research in Australasia and Asia Pacific
Ranaweera, Chatura, (2017)