From the deal world to the real world: maximizing M&A value after the deal is done

Purpose – The purpose of this paper is to provide the key dos and don'ts when integrating the people, processes, and systems of companies undertaking mergers and/or acquisitions. Design/methodology/approach – The paper provides the current state of M&A integration across industries, integration dynamics and common pitfalls, integration best practices, and a section regarding how to conduct “merger repair” activities in order to correct integration efforts that have gotten off track. Findings – The measurable impacts of well‐conducted M&A integration efforts is presented and discussed. Practical implications – Key implications for management who are pursuing a merger and/or acquisition strategy are demonstrated throughout the key success factors described in this paper. Originality/value – The value to the reader is found in the practical recommendations and tangible actions identified. Likewise, the section describing the need for and how to conduct “merger repair” is new to the literature pertaining to M&A integration.