From the Rhetoric of Quality Management to Managing Self-Organizing Processes: A Case Study on an Expert Organization

Quality management was introduced to the European higher education with the decision made by European Union Ministers of Education in Bologna, year 1999. This paper describes its effect on the Kuopio University Library, Finland. Quality management has been used in the library as a tool for reorganizing the management, as well as, a tool for marketing and improving customer oriented library and information services.

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Year of publication:	2007
Authors:	Saarti, Jarmo ; Juntunen, Arja
Published in:	Advances in library administration and organization : Vol. 25. - Bingley, U.K : Emerald, ISBN 978-1-84950-484-3. - 2007, p. 97-112
Subject:	Qualitätsmanagement \| Quality management \| Prozessmanagement \| Business process management

Type of publication:	Article
Language:	English
Other identifiers:	10.1016/S0732-0671(07)25005-9 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

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