Frontiers in operations: waiting experience in open-shop service networks : improvements via flow analytics and automation
Manlu Chen, Opher Baron, Avishai Mandelbaum, Jianfu Wang, Galit B. Yom-Tov, Nadir Arber
| Alternative title: | Waiting experience in open-shop service networks |
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| Year of publication: |
2024
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| Authors: | Chen, Manlu ; Baron, Opher ; Mandelbaum, Avishai ; Wang, Jianfu ; Yom-Tov, Galit B. ; Arber, Nadir |
| Published in: |
Manufacturing & service operations management : M & SOM. - Linthicum, Md. : Informs, ISSN 1526-5498, ZDB-ID 2023273-1. - Vol. 26.2024, 4, p. 1211-1228
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| Subject: | information technology | open shop | priority policy | service analytics | wait time management | Warteschlangentheorie | Queueing theory | Automatisierung | Automation | Informationstechnik | Information technology | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1287/msom.2022.0590 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014634296