Frontline encounters of the AI kind : an evolved service encounter framework
Stacey Robinson, Chiara Orsingher, Linda Alkire, Arne De Keyser, Michael Giebelhausen, K. Nadia Papamichail, Poja Shams, Mohamed Sobhy Temerak
| Year of publication: |
2020
|
|---|---|
| Authors: | Robinson, Stacey ; Orsingher, Chiara ; Alkire, Linda ; De Keyser, Arne ; Giebelhausen, Michael ; Papamichail, Nadia ; Shams, Poja ; Temerak, Mohamed Sobhy |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 116.2020, p. 366-376
|
| Subject: | Artificial intelligence (AI) | Counterfeit | Customer experience | Frontline employee | Service encounter | Technology | Künstliche Intelligenz | Artificial intelligence | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Verkaufspersonal | Salespeople | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2019.08.038 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012257622