Frustrated customers : the effect of unexpected emotional cues on yelp reviews

Josh Matti

Year of publication:	2021
Authors:	Matti, Josh
Published in:	Journal of sport management : the official journal of the North American Society of Sport Management. - Champaign, Ill. : Human Kinetics Publ., ISSN 0888-4773, ZDB-ID 1052907-X. - Vol. 35.2021, 3, p. 203-215
Subject:	consumer behavior \| loss aversion \| reference-dependent preferences \| Konsumentenverhalten \| Consumer behaviour \| Emotion \| Prospect Theory \| Prospect theory \| Risikoaversion \| Risk aversion \| Experiment \| Verhalten \| Behaviour

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