"Full of sound and fury, signifying nothing" : interrogating new skill concepts in service work ; the view from two UK call centres
Caroline Lloyd; Jonathan Payne
| Year of publication: |
2009
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|---|---|
| Authors: | Lloyd, Caroline ; Payne, Jonathan |
| Published in: |
Work, employment & society : a journal of the British Sociological Association. - Los Angeles, Calif. [u.a.] : Sage, ISSN 0950-0170, ZDB-ID 638222-8. - Vol. 23.2009, 4, p. 617-634
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| Subject: | Anforderungsprofil | Occupational profile | Callcenter | Call centre | Qualifikation | Occupational qualification | Soziale Kompetenz | Soft skills | Großbritannien | United Kingdom |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003935275