Functional quality and hedonic quality: A study of the dimensions of e-service quality in online travel agencies
| Year of publication: |
2012
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| Authors: | Bernardo, Merce ; Marimon, Frederic ; Alonso-Almeida, María del Mar |
| Published in: |
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group. - Amsterdam : Elsevier, ISSN 0378-7206, ZDB-ID 4321340. - Vol. 49.2012, 7, p. 342-347
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