Gap-alert? : quantity surcharge practices vs. guest expectations
Year of publication: |
July 2018
|
---|---|
Authors: | Schwartz, Zvi ; Riasi, Arash ; Liu, Xuan |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 73.2018, p. 108-115
|
Subject: | Revenue management | Length of stay | Quantity surcharge | Misinformed expectations | Hotel industry | Hotellerie | Revenue-Management | Theorie | Theory | Erwartungsbildung | Expectation formation |
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