Gaps between customer compatibility and usage intentions : the moderation function of subjective norms towards chatbot-powered hotel apps
Mohammad Shahidul Islam, Chai Ching Tan, Rupa Sinha, Kareem M. Selem
| Year of publication: |
2024
|
|---|---|
| Authors: | Shahidul Islam, Mohammad ; Tan, Chai Ching ; Sinha, Rupa ; Selem, Kareem M. |
| Subject: | Customer compatibility | Hotel industry | Social cognitive theory | Subjective norms | Technology affordance theory | Hotellerie | Konsumentenverhalten | Consumer behaviour | Soziale Norm | Social norm | Kognition | Cognition | Dienstleistungsqualität | Service quality | Mobile Anwendung | Mobile application | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2024.103910 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10015338244