Global indexes for the evaluation of university teaching

In this paper we propose a set of overall indexes for measuring quality and satisfaction of a University Degree Course. These indexes are given by a linear combination of partial indexes according to the "Formative Model", like SERVQUAL or SERVPERF. The differences among them are due to unlike measure getting for the partial indexes and to different weighting

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Year of publication:	2004-01-01
Authors:	NICOLINI, Giovanna ; BATTISTI, Francesca DE
Institutions:	Dipartimento di Economia, Management e Metodi Quantitativi (DEMM), Università degli Studi di Milano

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Extent:	application/pdf
Series:	Departmental Working Papers.
Type of publication:	Book / Working Paper
Source:	RePEc - Research Papers in Economics

Persistent link: https://www.econbiz.de/10005007451