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DIVERSITY - Shipping Diversity Abroad - Before embarking on diversity programs in Latin America, education on the issues is needed for both workers there and U.S. parent companies.
Doke, DeeDee, (2003)
GLOBAL HR MANAGEMENT - HR Helps Make the Call on Overseas Centers - Labor pool, training and government regulations make it critical for HR to help determine where overseas call centers are located.
The book of management : the ten essential skills for achieving high performance
Baron, Eric, (2010)