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Fremdvergaben in der PPS
Hinschläger, Michael, (1993)
Shared Services, Business Process Outsourcing und Offshoring : die moderne Ausgestaltung des Back Office ; Wege zu Kostensenkung und mehr Effizienz im Unternehmen
Dressler, Sören, (2007)
Outsourcing administrative functions : service organization demonstrations and Florida Medicaid PCCM program costs
Johnson, Christopher E., (2010)
Global outsourcing of back office services : lessons, trends, and enduring challenges
Lacity, Mary Cecelia, (2008)
Global information technology outsourcing : in search of business advantage
Lacity, Mary Cecelia, (2001)
Global sourcing of business and IT services
Willcocks, Leslie, (2006)