Gower handbook of call and contact centre management
edited by Natalie Calvert
| Alternative title: | Handbook of call and contact centre management |
|---|---|
| Year of publication: |
2004
|
| Other Persons: | Calvert, Natalie (contributor) |
| Publisher: |
Aldershot, Hants [u.a.] : Gower |
| Subject: | Call centers | Management |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XXVII, 340 S. : graph. Darst. |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 0-566-08510-0 |
| Source: |
Persistent link: https://www.econbiz.de/10004765878