GRADATION OF INDUSTRIAL PRODUCTS QUALITY ASSESSMENT METHODS ACCORDING TO RESULTS OBJECTIVITY DEGREE

This paper presents the main tendencies in which the product quality evaluation can be done, and five quality assessment methods of industrial products, namely: quality complex indicator, general point method, continuum model, subfeature model, customer satisfaction performance model and products quality deviation towards consumers’ needs model. The gradation criterion of these methods was the results objectivity degree. To gradate these methods, a research was conducted in Ploiesti city, which had as objective consumers’ quality assessment of a textile, with 45% wool and 55% polyester. The results obtained provide some information about the usage of few methods in future researches, but which have an acceptability objectivity degree, due to the length of scale used, the type of assessment, the number of quality characteristics analyzed and the mathematical model applied.