Handling counterproductive behavior caused by customer misbehavior during a pandemic : integrating personal and organizational perspectives
Year of publication: |
2022
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Authors: | Tan Vo Thanh ; Nguyen Phong Nguyen ; Le Phuong Thi Ngo ; Thinh-Van Vu ; Nguyen Duy Van ; Sueur, Isabelle |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 107.2022, p. 1-12
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Subject: | Customer misbehavior | Mental health problems | Counterproductive behavior | Psychological resilience | Organizational support | Frontline hotel employees | Psychische Krankheit | Mental disorder | Arbeitsverhalten | Work behaviour | Persönlichkeitspsychologie | Personality psychology | Hotellerie | Hotel industry | Tourismusberufe | Tourism employees | Konsumentenverhalten | Consumer behaviour | Arbeitszufriedenheit | Job satisfaction | Coping-Strategie | Coping strategy | Verhalten in Organisationen | Organizational behaviour | Arbeitspsychologie | Organizational psychology |
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