Harnessing Digital Disruption : How Companies Win with Design Thinking, Agile, and Lean Startup

Cover -- Half Title -- Title Page -- Copyright Page -- Contents -- Preface -- About the Authors -- Asia Pacific Bank's Organization Chart (Main Characters) -- 1 The Elephant and the Greyhounds: Asia Pacific Bank is slow, unreliable, and expensive … -- 2 Mapping Client Journeys to Grasp the Real Situation: Learning to think 'outside-in' -- 3 Understanding Our Blockers: Problems are gold -- 4 Finding True North with Our Digital Strategy Compass: What's our aspiration and winning logic? -- 5 Fostering Innovation in a Risk-Averse Culture: What's the journey like and where do we start? -- 6 Embracing New Ways of Working: Hackers, Hipsters and Hustlers working together - setting up Asia Pacific Bank's innovation platform -- 7 Launching Our First Wave Innovation Projects: Core business improvement: Bringing tech and operations together -- 8 Launching Our Second Wave Innovation Projects: End-to-end flow and a commercial pilot. Can we create entirely new digital products? -- 9 Year-End Review at Asia Pacific Bank: The empire strikes back -- 10 How Do We Accelerate Our Digital Transformation?: Everybody wants to go to heaven, but nobody wants to die -- 11 New Digital Ventures: What have we achieved, what have we learned and what's next? -- Appendix A - Singapore Places Featured in Harnessing Digital Disruption -- Appendix B - List of Figures -- Acknowledgments -- Index.