HEALTH, SAFETY AND WELLBEING - Case study - BT takes on the bullies - When bullying and harassment emerged as key sources of stress, BT developed procedures, supported by the unions, to cover abusive behaviour at work, on the phone and in the field
Year of publication:
2002
Published in:
IRS employment review. - London : Eclipse Publ. Ltd., ISSN 0143-8328, ZDB-ID 2107687X. - 2002, 749, p. 46-48