Helping yourself to help others : how cognitive change strategies improve employee reconciliation with service clients and positive work outcomes
Carol Flinchbaugh, Catherine Schwoerer and Douglas R. May
| Year of publication: |
September 2017
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| Authors: | Flinchbaugh, Carol ; Schwoerer, Catherine ; May, Douglas R. |
| Published in: |
Journal of change management : an international journal. - Abingdon : Routledge, ISSN 1469-7017, ZDB-ID 2229279-2. - Vol. 17.2017, 3, p. 249-267
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| Subject: | Reconciliation | cognitive change | meaningfulness | paradox | positive organizational scholarship | Kognition | Cognition | Verhalten in Organisationen | Organizational behaviour | Organisatorischer Wandel | Organizational change | Arbeitsverhalten | Work behaviour | Arbeitszufriedenheit | Job satisfaction | Unternehmenskultur | Corporate culture |
| Type of publication: | Article |
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| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14697017.2016.1231700 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011845762