Helping to reduce fights before flights : How environmental stressors in organizations shape customer emotions and customer-employee interactions
Year of publication: |
2018
|
---|---|
Authors: | DeCelles, Katherine A. ; DeVoe, Sanford E. ; Rafaeli, Anat ; Agasi, Shira |
Published in: |
Personnel Psychology. - Wiley, ISSN 0031-5826, ZDB-ID 2066879-X. - Vol. 72.2018, 1 (02.08.), p. 49-80
|
Publisher: |
Wiley |
Saved in:
Online Resource
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