High tech, high touch : the effect of employee skills and customer heterogeneity on customer satisfaction with enterprise system support services
Narayan Ramsubbu; Sunil Mithas; M. S. Krishnan
| Year of publication: |
2008
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|---|---|
| Authors: | Ramsubbu, Narayan ; Mithas, Sunil ; Krishnan, M. S. |
| Published in: |
Decision support systems : DSS ; the international journal. - Amsterdam [u.a.] : Elsevier, ISSN 0167-9236, ZDB-ID 51654-5. - Vol. 44.2007/08, 2, p. 509-523
|
| Subject: | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Software | ERP-System | ERP system | Arbeitskräfte | Workforce | Qualifikation | Occupational qualification |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003669794