Hispanic vs non-Hispanic response to online self-service tasks: implications for perceived quality and patronage intentions
| Year of publication: |
2007
|
|---|---|
| Authors: | Miyazaki, Anthony D. ; Lassar, Walfried M. ; Taylor, Kimberly A. |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 21.2007, 7, p. 520-529
|