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ITIL Version 3 : eine Betrachtung aus Sicht des ganzheitlichen Wissensmanagements
Bick, Markus, (2009)
Knowledge management: the holistic approach of Arthur D. Little,Inc.
Heisig, Peter, (2003)
Knwoledge-intensive business process : deriving a sustainable competivive advantage through business process management and knowledge management integration
Marjanovic, Olivera, (2012)
Making sense of mobile applications: a critical note to recent approaches to their taxonomy and classification
Lehmann, Hans, (2002)
A dynamic factorial model of knowledge exchange and sharing : an exploratory perspective
Lehmann, Hans, (2007)