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Role of service quality and customer satisfaction in firm's performance : evidence from Pakistan hotel industry
Shah, Syed Naseeb Ullah, (2018)
Service quality and its competitive advantage : case study of a hotel
Butnaru, Gina-Ionela, (2017)
Service climate and customer satisfaction in a casino hotel : an exploratory case study
Kralj, Anna, (2010)
Segmenting female consumers : high-involvement personal services
Milfelner, Borut, (2017)
The importance of perceived service value in retail banking services
Pisnik Korda, Aleksandra, (2016)
Is customer satisfaction with services a solid ground for loyalty in banking business?
Beloglavec, Sabina, (2004)