Hotel overbooking : the effect of overcompensation on customers’ reactions to denied service
Breffni M. Noone; Chung Hun Lee
| Year of publication: |
2011
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|---|---|
| Authors: | Noone, Breffni M. ; Lee, Chung Hun |
| Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1096-3480, ZDB-ID 2415089-7. - Vol. 35.2011, 3, p. 334-357
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| Subject: | Hotellerie | Hotel industry | Kapazitätsauslastung | Capacity utilization | Revenue-Management | Revenue management | Kundenzufriedenheit | Customer satisfaction | Beschwerdemanagement | Complaint management | USA | United States |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009272014