How are career adaptable and customer oriented employees treated? : examining career-situated factors that reduce customer mistreatment
Year of publication: |
2022
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Authors: | Amarnani, Rajiv K. ; Howard, Emika C. ; Restubog, Simon Lloyd D. ; To, March L. |
Published in: |
Journal of vocational behavior. - Amsterdam [u.a.] : Elsevier, ISSN 0001-8791, ZDB-ID 120151-7. - Vol. 136.2022, p. 1-15
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Subject: | Career adaptability | Customer mistreatment | Customer orientation | Incivility | Workplace aggression | Beziehungsmarketing | Relationship marketing | Karriereplanung | Career development | Arbeitsverhalten | Work behaviour | Erwerbsverlauf | Occupational attainment | Konsumentenverhalten | Consumer behaviour | Verkaufspersonal | Salespeople |
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