How are the exchange relationships of front office employees reflected on customers?
Yilmaz Akgunduz, Ceylan Alkan and Özge Adan Gök
| Year of publication: |
2022
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|---|---|
| Authors: | Akgunduz, Yilmaz ; Alkan, Ceylan ; Gök, Özge Adan |
| Published in: |
The service industries journal. - London : Frank Cass, ISSN 1743-9507, ZDB-ID 2067915-4. - Vol. 42.2022, 9/10, p. 798-821
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| Subject: | customer-employee exchange | customer-oriented extra role behaviors | front office employees | job dedication | Leader-member exchange | Arbeitszufriedenheit | Job satisfaction | Beziehungsmarketing | Relationship marketing | Verkaufspersonal | Salespeople | Austauschtheorie | Social exchange theory | Arbeitsverhalten | Work behaviour | Arbeitskräfte | Workforce |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/02642069.2021.1971198 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013362143