How Australian SMEs engage social media as digital touchpoints : a content analysis
Year of publication: |
2021
|
---|---|
Authors: | Webster, Geoffrey Burston ; Imam, Tasadduq ; White, Catherine |
Published in: |
Small enterprise research. - Abingdon, Oxon : Routledge, Taylor & Francis, ISSN 1175-0979, ZDB-ID 2417636-9. - Vol. 28.2021, 2, p. 170-189
|
Subject: | conversational marketing | digital disruption | digital touchpoints | Local area marketing | online consumer engagement | touchpoint activation | Social Web | Social web | Online-Marketing | Internet marketing | Digitalisierung | Digitization | Beziehungsmarketing | Relationship marketing | Marketing | KMU | SME | Konsumentenverhalten | Consumer behaviour | Australien | Australia | Online-Handel | Online retailing |
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