How B&B experience affects customer value cocreation under the social servicescape : an emotional psychological perspective
Year of publication: |
2023
|
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Authors: | Wang, Mei-Yu ; Li, Yong-Quan ; Ruan, Wen-Qi ; Zhang, Shu-Ning |
Subject: | Customer value cocreation (CVCC) | B&B experiences | Place attachment | Process mechanism | Social servicescape framework | Kundenwert | Customer value | Emotion | Konsumentenverhalten | Consumer behaviour | Kundenintegration | Customer integration | Beziehungsmarketing | Relationship marketing |
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