How can I help you? : design principles for task-oriented speech dialog systems in customer service
Thuy Duong Oesterreich, Eduard Anton, Julian Schuir, Alexander Brehm, Frank Teuteberg
| Year of publication: |
2023
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|---|---|
| Authors: | Oesterreich, Thuy Duong ; Anton, Eduard ; Schuir, Julian ; Brehm, Alexander ; Teuteberg, Frank |
| Published in: |
Information systems and e-business management : ISeB. - New York, NY [u.a.] : Springer, ISSN 1617-9854, ZDB-ID 2173306-5. - Vol. 21.2023, 1, p. 37-79
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| Subject: | Conversational agent | Customer service | Design principles | Design science research | Experiment | Speech dialog system | Kundenservice | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s10257-022-00570-7 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014252189