How do i-deals influence client satisfaction? : the role of exhaustion, collective commitment, and age diversity
P. Matthijs Bal, Stephan A. Boehm
| Year of publication: |
2019
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|---|---|
| Authors: | Bal, Matthijs ; Böhm, Stephan |
| Published in: |
Journal of management. - London [u.a.] : Sage Publ., ISSN 1557-1211, ZDB-ID 2015295-4. - Vol. 45.2019, 4, p. 1461-1487
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| Subject: | idiosyncratic deals | i-deals | client satisfaction | multilevel | emotional exhaustion | age diversity | contagion | Kundenzufriedenheit | Customer satisfaction | Diversity Management | Diversity management | Arbeitszufriedenheit | Job satisfaction | Emotion | Zufriedenheit | Satisfaction | Altersgruppe | Age group | Ältere Arbeitskräfte | Older workers |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/0149206317710722 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012000619