How do service innovation practices develop frontline employee resilience capabilities in not-for-profits?
Fatemeh S. Shahmehr, Amrik Sohal and Seyed Mohammad Sadegh Khaksar
| Year of publication: |
2024
|
|---|---|
| Authors: | Shahmehr, Fatemeh S. ; Sohal, Amrik S. ; Khaksar, Seyed Mohammad Sadegh |
| Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 38.2024, 4, p. 494-508
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| Subject: | Absorptive capacity | Service innovation | Employee resilience capabilities | Not-for-profit | Coping-Strategie | Coping strategy | Nonprofit-Organisation | Nonprofit organization | Dienstleistungsinnovation | Innovationsmanagement | Innovation management | Innovation | Dynamische Kompetenzen | Dynamic capabilities | Absorption | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-03-2023-0096 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015110341