How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Lisa E. Bolton; Anna S. Mattila
| Year of publication: |
2015
|
|---|---|
| Authors: | Bolton, Lisa E. ; Mattila, Anna S. |
| Published in: |
Journal of retailing. - New York, NY [u.a.] : Elsevier, ISSN 0022-4359, ZDB-ID 410802-4. - Vol. 91.2015, 1, p. 140-153
|
| Subject: | Corporate social responsibility | Sustainability | Buyer-seller relationship | Service recovery | Customer satisfaction | Customer loyalty | Corporate Social Responsibility | Kundenzufriedenheit | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Lieferantenmanagement | Supplier relationship management | Beschwerdemanagement | Complaint management |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010500739