How HR can help in the aftermath of disaster : Some lessons from the tsunami experience in Thailand

Purpose – Argues that human‐resource (HR) specialists have valuable skills that can help to get the most out of volunteers who come forward in the aftermath of a disaster. Design/methodology/approach – Uses the experience of the tsunami disaster in Thailand to show what could have been done better if more effective HR systems had been in place. Findings – Emphasizes the importance of good recruitment, selection, orientation, job allocation and compensation practices for a volunteer workforce. Practical implications – Demonstrates that – like doctors, nurses and other key groups of workers – HR specialists can provide real, practical help in the aftermath of a disaster. Originality/value – Highlights some similarities and differences between good HR practice in business and voluntary organizations.