How hybrid managers act as "canny customers" to accelerate policy reform : a case study of regulator-regulatee relationships in the UK's tax agency
Year of publication: |
2015
|
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Authors: | Currie, Graeme ; Tuck, Penelope ; Morrell, Kevin |
Published in: |
Accounting, auditing & accountability journal. - Bingley : Emerald Group Publishing Limited, ISSN 0951-3574, ZDB-ID 1057922-9. - Vol. 28.2015, 8, p. 1291-1309
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Subject: | Professionals | Customer | Public services | New public management | Hybrid manager | Tax agency | Neues Steuerungsmodell | Öffentliche Dienstleistung | Beziehungsmarketing | Relationship marketing | Verwaltungsreform | Administrative reform | Öffentliche Verwaltung | Public administration | Finanzverwaltung | Fiscal administration |
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