How inaccessible retail websites affect blind and low vision consumers : their perceptions and responses
Alex H. Cohen, Jorge E. Fresneda and Rolph E. Anderson
| Year of publication: |
2023
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|---|---|
| Authors: | Cohen, Alex H. ; Fresneda, Jorge E. ; Anderson, Rolph E. |
| Subject: | Avoidance | Digital equity | Disabled | Online accessibility | Service failure | Konsumentenverhalten | Consumer behaviour | Website | Online-Handel | Online retailing | Behinderte | Disabled persons | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Einzelhandel | Retail trade | Electronic Commerce | E-commerce | Online-Marketing | Internet marketing | Beschwerdemanagement | Complaint management | Wahrnehmung | Perception |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSTP-08-2021-0167 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014302334