How personal costs influence customer citizenship behaviors
Year of publication: |
November 2017
|
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Authors: | Dang, Anh ; Arndt, Aaron D. |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 39.2017, p. 173-181
|
Subject: | Misplaced products | Customer citizenship behaviors | Social exchange theory | Unwanted items | Konsumentenverhalten | Consumer behaviour | Arbeitsverhalten | Work behaviour | Beziehungsmarketing | Relationship marketing |
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