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Program evaluation and performance measurement : an introduction to practice
MacDavid, James C., (2013)
Comparative performance measurement
Morley, Elaine, (2001)
Measuring performance in public and nonprofit organizations
Poister, Theodore H., (2003)
Using performance measures in public organisations: challenges of Italian public administrations
Sole, Francesco, (2010)
Using performance measures in public organisations : challenges of Italian public administrations
Understanding organisational knowledge-based value creation dynamics : a systems thinking approach