'How would you measure something like that?': Quality in a Retail Bank
| Year of publication: |
1997
|
|---|---|
| Authors: | Knights, David |
| Published in: |
Journal of Management Studies. - Wiley Blackwell, ISSN 0022-2380. - Vol. 34.1997, 3, p. 371-388
|
| Publisher: |
Wiley Blackwell |
| Extent: | text/html |
|---|---|
| Type of publication: | Article |
| Source: |
Persistent link: https://www.econbiz.de/10005672180