Human resource′s function

Looks at the different types of role that the human resource function has to play in TQM and where it fits in at key stages. Describes the research project. Asserts a link is increasingly being made between the quality of service, product or process, and the quality of staff. Discusses the role of HR in TQM and the potential pitfalls. Concludes that human resources has a key contribution to make and that the role is increasing in significance. Considers that a possible major reason for the lack of success of some TQM initiatives is too much emphasis on systems and techniques to the relative neglect of HR considerations in the conceptual and planning stages of TQM. Suggests that HR professionals become more closely involved in TQM.