I don't want to be a rule enforcer during the COVID-19 pandemic : frontline employees' plight
Year of publication: |
2021
|
---|---|
Authors: | Northington, William Magnus ; Gillison, Stephanie T. ; Beatty, Sharon E. ; Vivek, Shiri |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 63.2021, p. 1-7
|
Subject: | Customer rule enforcement | Emotional contagion | Occupational stressors | Coronavirus | Emotion | Epidemie | Epidemic | Rechtsdurchsetzung | Law enforcement |
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