Identification and analysis of moderator variables: Investigating the customer satisfaction-loyalty link
| Year of publication: |
2008
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|---|---|
| Authors: | Walsh, Gianfranco ; Evanschitzky, Heiner ; Wunderlich, Maren |
| Published in: |
European journal of marketing : EJM. - Bradford : Emerald, ISSN 0309-0566, ZDB-ID 189982x. - Vol. 42.2008, 9, p. 977-1004
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