Identifying attributes of wineries that increase visitor satisfaction and dissatisfaction : applying an aspect extraction approach to online reviews
Seunghun Shin, Juan Luis Nicolau
| Year of publication: |
2022
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|---|---|
| Authors: | Shin, Seunghun ; Nicolau, Juan Luis |
| Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 91.2022, p. 1-10
|
| Subject: | Attributes | Online reviews | Satisfaction | Sentiment scores | Wine tourism | Kundenzufriedenheit | Customer satisfaction | Online-Handel | Online retailing | Virales Marketing | Viral marketing | Konsumentenverhalten | Consumer behaviour | Weinbau | Wine industry | Urlaubsverhalten | Holiday behaviour | Emotion | Online-Marketing | Internet marketing | Wein | Wine | Dienstleistungsqualität | Service quality | Tourismus | Tourism | Tourismusmarketing | Tourism marketing |