Identifying solutions for adding service value to international port logistics centers in Taiwan
Year of publication: |
2013
|
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Authors: | Yang, Wen-shyan ; Liang, Gin-shuh ; Ding, Ji-feng |
Published in: |
Maritime economics & logistics : a quarterly scientific journal committed to the advancement of maritime economics as a distinct and well defined branch of both applied economics and international business. - Basingstoke : Palgrave Macmillan, ISSN 1479-2931, ZDB-ID 2108520-1. - Vol. 15.2013, 4, p. 395-415
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Subject: | customer satisfactopm | fuzzy quality function deployment | port logistics centers | service value | triangular fuzzy numbers | Taiwan | Fuzzy-Set-Theorie | Fuzzy sets | Qualitätsmanagement | Quality management | Hafen | Port | Logistikunternehmen | Logistics provider | Logistik | Logistics | Dienstleistungsqualität | Service quality | AHP-Verfahren | AHP approach | Logistikzentrum | Logistics centre | Lieferkette | Supply chain | Beziehungsmarketing | Relationship marketing |
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