Identifying the factor structure of customer satisfaction by modified importance-performance analysis
Chi-Fan Lin
| Year of publication: |
2010
|
|---|---|
| Authors: | Lin, Chi-Fan |
| Published in: |
International journal of services, economics and management. - Genève : Inderscience Enterprises, ISSN 1753-0822, ZDB-ID 2422828X. - Vol. 2.2010, 2, p. 197-210
|
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Source: |
Persistent link: https://www.econbiz.de/10009888542